I found Robyn really informative and helpful when I rang to enquire about installing a dog door. Robyn was very helpful in assisting me and explained what was involved to install a door and the differences between having the door installed in a sliding door vs a wooden door/security door and all the costs associated with the different options. The installer arrived with both styles of doors on the day so I could choose the best option and he was very efficient and the door was installed in no time. I now have an extremely happy Rottweiler who gets to decide whether he should sleep on the couch during the day or sunbake in the backyard. Happy dog, happy owner.
Rochelle, Kew East
Excellent service, quality product and installation. And my dog loves his new door.
Sammy, Point Cook
Dog loves it!! Thanks. Amazing service, great quality, something that I’m not used to getting theses days.
Door looks amazing! We got the double door, and are very pleased.
Very quick, no fuss, no mess. Happy with the installation – now to bring the cat down!
I organised to have a cat flap installed into both the security screen door and timber door to my unit. Dan and his team were punctual, lovely to deal with and very flexible to work around the other various tradies I had coming and going. The result really does look great and the product is good quality. Highly recommended!
Thanks Dan for the great job on the dog door you recently installed. I wasn’t sure how it would fit into our glass door. It turned out to be no effort and looks great. Not sure why I waited so long to have it installed. Thanks for the great service.
Excellent service from Robyn and very happy with the end result. My little dog loves the door too! There was a slight delay as the existing glass in my door needed to be replaced with toughened glass (I was warned that it might crack) but everything was looked after for me. Highly recommended.
Great customer service.
Hi Robyn, Just thought I’d email to let you know how pleased I am with the Doggy Door Danny installed for me last week. It looks great! Much better than expected! And my little pooch loves it too 🙂 Thanks again.
Emily, Albert Park
Our 13 week old pup already loves her door! Thanks for the great service.
Fabulous! Punctual, extremely knowledgable and extremely well priced. Very highly recommended ! One very happy Maltese 🙂 Thank you so much for your service.
David & Hazel, Hampton
Many thanks to the installer (Dan?) who put a cat door into a glass door for us last Friday. We were very impressed with his skill and professionalism; the job was done perfectly. Now all we have to do is persuade the cat to use it.
I really appreciated that they had the option of cutting the existing glass or replacing it. The installer was friendly and professional; he turned up on time and was finished in slightly less time that expected.
New to Melbourne from Sydney and have struggled with every form of tradesman for install and repairs . Not the case with MPD, prompt service, courteous, and very friendly and what a wonderful looking unobtrusive door !! Pet and owner very satisfied.
Thanks very much for installing the petdoor ,your service was quick and to specification shall give you a call when where ready to install theone in our secuitity door. Thanks again.
From initial enquiry to installation, Melbourne Pet Doors have been absolutely lovely and very professional – The installation was done quickly and I’m super pleased at the cost. I cannot recommend these guys enough. Thanks Robyn and Dan – I will be recommending you to everyone I know!
I can’t rate this business highly enough. Both Robyn, who took my booking, and Dan, who completed my cat door installation, were professional, prompt and friendly. The job was completed within a few days of first making the call and the whole process was hassle free. Dan is an exceptionally lovely guy and did a great job, and to top it off the price was very reasonable. I thoroughly recommend Dan and the team to anyone who needs a pet door.
Gemma Segal, Caulfield
Thanks so much to Dan and his team at Melbourne Pet Doors for organising our doggy door in our new house. I had almost given up thinking we could get a doggy door that was big enough for our dog and could be installed into double glazed glass. Dan came, measured and quoted without trying to convince me to change the glass quality to single glaze or to get a doggy door smaller than my dog could fit through. I wouldn’t hesitate using Melbourne Pet Doors again or recommending them to anyone.
Donna C., Northcote
Hudson our French Bulldog puppy is very happy being able to come and go inside/outside at his leisure. We the owners can proudly report that since the installation of the glass pet door, there has been no more puppy accidents inside the house. However we are still trying to train our cat, Battlecat, to use the door – this is a work in progress. Generally, installation of a glass pet door was more expensive than we anticipated, but Melbourne Pet Doors provided a quote which was more appealing than its competitors. Everyone has been lovely to deal with.
Can’t recommend the company highly enough. Super efficient from ordering to installation – double cat door for back door and flyscreen door – works perfectly – Henry & Olive will love it – thank you!!!
Sarah, Narre Warren
I can’t recommend Melbourne Pet Doors highly enough. We had a dog door installed in a glass window the other day & their customer service was outstanding. Robyn in the office was very friendly & able to provide a quote over the phone. Dan who came to do the installation was prompt & had a great work ethic. He also gave me detailed instructions on the different ways that the door can be used.
Robyn and the team at Melbourne Pet Doors were so easy to deal with, Robyn in particular was very responsive to messages/emails. Nothing was a hassle from beginning to end. Robert the gentleman who fitted the door was so professional and friendly. I now have a very happy 50kg Rottie who comes in and out as she pleases. Thank you!
From start to finish this company was easy to deal with, I would recommend them to a friend without hesitation.
Julie Ho & Thomas Woudwyk
We just wanted to say a big thank you for installing 2 doggy doors in our house. Our pup Julius loves using it and you did a fantastic job installing the doors! I’m sure we will be calling you when we move to our next house! Thanks again for being so professional, friendly and fantastic at what you do… definitely highly recommended.
Just had a dog door installed. Second time Danny has had to come over as I was undecided on where to put one. He has just left, cleaned up, extremely polite and considerate. Super happy, Thank you Danny and Robyn
The service provided by these guys is exceptional.
Robyn is friendly and efficient and Dan is so knowledgeable and installed our new dog door with expert skill.
Dan was also able to cut a hole in our exisiting glass, saving us quite a bit of money also.
Will be recommending this company to everyone!
Kylie, Point Cook
My enquiry was responded to quickly by Robyn who was very helpful and informative, and the installation appointment booked in for a few days later. The installer was 15 minutes late, however I received a text message from him advising this which I was really happy with. Once he arrived the installation only took 15 minutes. He was very polite and good with our boisterous puppy. Highly recommend 🙂
I am so happy with my doggy door – most of all my dog is too and I can properly toilet train her. Thanks to Robyn and Robert for their excellent service.
A quality service. The staff, Robyn and Dan are very accommodating and clearly love animals!! Highly recommend.
Amanda, Ascot Vale
Exceptional service from both Robyn and Dan! Fast, Efficient and Reliable. Don’t even bother sourcing other quotes – just ring MPD and book it in.. After a couple of days, Maxxy cat is now one happy boy which equals one happy cat Mother. This cat door has changed my life and sleeping patterns, and not to mention, I think will decrease my gas bill, I can now close the door and not lose the heat in winter.
Chris B, Doncaster East
Excellent service – fast response to our initial enquiry, prompt attendance, quick and clean installation, no fuss, great job.
Very impressed with this service, prompt and efficient. Dan came out and installed the door in no time, nice guy too.
Jenni Tesmer, Williamstown
Just a quick note to let you know I have transferred money today. I was very happy to come home from work and see my new cat door cut onsite in the strengthened, laminated glass, I love that you didn’t break anything and I didn’t have to do what the other supplier had suggested and have the whole piece of glass replaced (at a huge cost)! Thank you, we are very impressed with your skills. By the way my mother-in-law has nothing but praise for your professionalism and manners.
Lisa Santi, St.Kilda
We were leaving doors open or constantly opening doors to allow our 2 large Akita’s in & out of the house, and finally decided to investigate options for Pet Doors. We did some research and found Dan of Melbourne Pet Doors, who visited our home, discussed our needs and offered a solution, which we accepted. A few days later, Dan installed a large pet door in an existing glass door. The dogs quickly accepted the door and now use it all the time. We are very happy with the quality of the door and service provided. If you are thinking of a pet door, do speak with Dan, he is bound to have a solution for you and your pet.
Excellent service everything went so smoothly I would recommend this place if anyone wants a dog door supplied and fitted. Darcy came when expected did a great job even gave my dogs a pat. Robyn was very helpful and a delight to deal with.
Robyn and her team at Melbourne Pet Doors were so helpful and also offered the best price for a new cat door. Of all the companies I spoke to, all bar MPD said I would need to replace the old window with new toughened glass. MPD explained to me that they would give it a try, and if the old glass didn’t cut cleanly, I would then need a new window. Success! I have a great draft free cat door in my old window which saved me money. Thanks you so much.
I have used this company twice and highly recommend Melbourne Pet Doors. Robyn and Danny were considered, honest, helpful and caring towards the best solution for my two French Bulldogs. When trying to book Danny for a second time, I rang another company who pretended I was their client, came out and fitted a door in a position that was easy for them and could not be used, took their money and left. Upon finding an old email and re-engaging with Robyn again, I was talked through my available options. It was not rushed and was thorough. Danny came out to visit and made his suggestion including quotes, before coming back to instal. They are not expensive relative to market and of the highest quality. The installation of my door did have some issues, Danny remained until it was finished, made the necessary adjustments and still charged me the same amount originally quoted. He showed care for my dogs including one with poor spine condition and altered the door to ensure he was comfortable using the door. There is no reason to go elsewhere. I am happy for Robyn and Danny to provide my mobile number to me if you wanted to speak about their highly professional service. AMAZING! Thanks Team!
Robyn, Darcy and Danny were all excellent to deal with.
All the best
Donna, South Morang
Hi. Daniel Stephens just installed a cat door for me! Outstanding customer service, outstanding workmanship and outstanding price. What more could you ask for?
Lisa Nugara, Malvern
Just wanted to let you know how happy we are with the new dog door you installed for us. Didn’t think I could get one in our glass sliding doors, but you did it!! Is the best money I have spent…no longer have to get off the couch to let our barking puppy out. Now he can choose when he is inside or out – which is great when we all go to work. Installation was quick, inexpensive and no mess! Thanks guys. Have recommended you to all of my friends.
Elliot, South Yarra
Our installer, Darcy was a credit to the company. Friendly, helpful, informative young guy who didn’t grumble despite my window being laminated glass. Great ambassador – have told plenty of people about the high quality service from MPD. Thank you.
Gill Farrell, Parkdale
Had a doggy door fitted yesterday, very professional and friendly trades people, the door looks great, everyone was very efficient, punctual and helpful, The Dog is still pretending he does not like it. but we know he`s been using it when we`re out !!
Lisa & Mark Ladds, Essendon
We wanted to say thank you very much for the installation of our new glass panel with dog door. It was a pleasure to deal with you. We appreciated your professionalism and the fact that you promptly got back to me after I made initial enquiries. We were also grateful of your flexibility in terms of time when it came to installation. Both Max & Lulu are enjoying the freedom & going outside & coming back in when they please instead of having to wait for one of us to open the door! In hindsight, the one thing I should have thought about was that Max had a serious back operation late last year and doesn’t have the movement in his back legs that he once had so initially he had difficulty using the dog door. I’ve rectified that by putting some temporary ‘steps’ up to the door both on the inside & out and so far so good! Will have to see if my builder can come back to add a back step to my decking for a more permanent solution. Thanks again Dan – we wish you continued success with the business & will highly recommend you to anyone we know that needs a pet door.
Jon, Malvern East
We suddenly needed a pet door for our spoodle as he reached 15 years old and needed to be let out multiple times each night. To save our sleep we decided to try a doggie door despite having an old dog. However, he had learnt the trick of going in and out by himself within the first day of installation – who says you cannot teach an old dog a new trick! Excellent response and service by Robyn and the installer. The glass door is very discretely located and visitors rarely notice it eventhough it is in our family room. We are extremely happy without our choice and whole heartedly recommend Melbourne Pet Doors. We cannot believe we didn’t install a door years ago.
Our Westie, Lucy was slowly taking over our furniture in our new home, sleeping wherever she likes, and we were having to leave the balcony door open for her all the time. Our new Doggie Door was installed this morning!!!. Dan arrived on time, was polite, efficient and we now have a fabulous looking dog door. It’s soft swinging so no noise and isn’t an eyesore! Next…. A new kennel!! Truly recommend Melbourne pet doors, thank you.
Mike, Albert Park
Communication was great despite a few phone calls not connecting, and installation was organised within a few days. Darcy the installer was friendly and took a great amount of care with the work, much appreciated and excellent service at all points of contact
We had been thinking about installing a cat door into our glass window for ever ,glad we found you all so easy thanks so much for making the process simple & affordable no more getting up at 5am.
Jack Verdins, Carlton North
The installer was very professional and had good communication skills. He clearly explained the options and possible risks of the installation.
The installer was very careful and managed to cut the hole in our glass window without any drama.
Artie Stevens, Aspendale
I like the magnet feature that effectively centres and closes the flap after dog ingress or egress.
Firstly the promptness of booking a time that suited me and although the installer was a wee late he had it installed in a matter of minutes. It looks great, I can’t be happier. Thank you Melbourne Pet Doors team & Darcy!!!
Melbourne Pet Doors did such a great job for us with our cat door. They came and installed a lovely Trans Cat Door in our new glass door. They came at short notice and worked alongside the door people, delivering such speedy, friendly, good quality service that the door company want to recommend them for all their customers’ pet door needs. Thanks Dan, and Melbourne Pet Doors.
Excellent value for money. Friendly staff and good product!
A. Tan, Reservoir
Fantastic service. They came and set up my dog’s new door really promptly. It also looks great in my panel door, they set it up nice and low for my lil pup and my dog is very happy with it.
Very pleased being able to cut our glass door on site which means able to use our dog door straight away
Customer service was excellent; very responsive and flexible in terms of installation time. The doggy door appears very robust and good quality.
Elliott, South Yarra
Just wanted to drop a line to let you know how happy I was with the service today. Darcy was fantastic – very polite, informative and just generally a really nice guy. He even vacuumed and swept after himself!! Please pass on our thanks. I’ll be recommeding Melbourne Pet Doors to everyone on the Cavoodle Owners group on Facebook and all my friends. Thanks again!
Philip & Joanne C.
Thank you, Robyn & Dan for the efficient turnaround on fitting a medium sized dog door for our cavoodle earlier this week. Arranging a quotation and booking in a day/time was easy with Robyn, and Dan had the door fitted within an hour of arriving at our place. The workmanship was very good, there was no mess, and our dog now has a bit more freedom. Thanks again!
It all started when I started making enquiries just before Xmas. You guys were the first people to reply, the first people to price and the first people to be very helpful on the phone. You had the best manner on the phone and showed an eagerness to help me. You kept me 100% in the loop – gave me the benefit of the doubt to pay on completion and yeah – was just overall impressed with some good old fashioned service. Your boys who came out were all friendly enough and pushed through working in 40 degree heat! Thanks for a great product and some great service.
The installer did a great job. He was very helpful and friendly and the finished product looks and works great 🙂
Jane, Albert Park
Fantastic service & product.
Liza Fox, Windsor
So delighted with the helpful and prompt customer service at Melbourne Pet Doors… and absolutely thrilled with the results. What lovely people to deal with… I couldn’t recommend them higher. The fast installation was a no fuss job, left spotlessly clean, and within hours my little sausage dogs were coming and going as they pleased. What a wonderful company, and a superb job well done.
woof woof! I love it!
The customer service was excellent, responsive, courteous and knowledgeable, from the initial phone enquiry to the friendly people who installed the door. I was very impressed with the prompt installation, and it has absolutely improved the quality of our puppy’s life!
Amanda, Bentleigh East
Great service with Robin on phone and equally with our installer (apologies for forgetting his name). Many thanks
I received next day service after a telephone call to the delightful Robyn. Darcy was a gem who persisted with my toughened glass saving me time and $. He thoroughly impressed the other glazier who was on-site for another job with his amazing skills. Well done Melbourne Pet Doors you are the best!
Joey & Virginia Ricketts
We would like to thank Robyn in making a very quick appointment due to work restraints and Dan for coming out at 7am and fitting a fantastic looking Doggie door!! Dan was prompt very professional and friendly and had the door fitted with no mess within the hour. I would highly rate your services and would have no hesitation in recommending your services for fitment of a doggie door. All the best in future endeavours !!
from the very first contact, Melbourne pet doors were easy, efficient and professional. Just had out great pet door installed into our glass bi fold doors. Our friendly installer, Dan with extremely polite and courteous and was in and out within an hour! will definitely recommend to future pet lovers