Frequently Asked Questions
Absolutely. Recognising that every home is unique, we offer custom installations tailored to accommodate specific pet door placements and configurations.
Yes, our pet doors come with locks that are designed to keep your pet either in or out as needed.
We suggest selecting a pet door that comfortably accommodates your pet for easy entry and exit. Our team will offer a pet door size recommendation based on your pet’s breed and measurements, ensuring optimal comfort and convenience. You can also check out our guide to measuring pet doors.
Yes, with your landlord’s approval, we can install pet doors in rental properties. If you opt for a pet door made of glass, we can also restore the original glass before you vacate the premises. In certain instances, landlords are amenable to retaining the pet doors even after you move out.
Additionally, we offer installation services for pet doors in wooden and screen doors. However, please note that these installations cannot be reversed upon your departure.
Our consultant can discuss your particular situation at your rental property and provide appropriate solutions.
The installation time varies depending on the complexity of the project and the type of door. Some installations can be completed on the same day and take no more than an hour to complete, while others may require us to arrange for new glass to be manufactured.
During your consultation, our team will provide you with an estimated timeframe based on your specific requirements.
Yes, our pet doors come with a manufacturer’s warranty against product malfunction due to manufacturing or part defects. But not failure as a result of accidental damage, mishandling, or abuse. Normal wear and tear is not covered under warranty.
Yes, we do. When your glass is replaced by Melbourne Pet Doors, we offer a lifetime warranty against breakage.
Pet doors typically need minimal maintenance. We suggest regular cleaning using only soap and water to remove dirt and debris. This simple routine helps ensure your pet door stays clean and functional.
Our pet doors are equipped with a magnet catch, ensuring the flap consistently returns to the centre, enhancing energy efficiency. While not 100% energy efficient, they are significantly more efficient than repeatedly opening and closing a standard door.
Yes, we do. Our payment plans consist of 3 easy payments for your convenience. Speak to a consultant at 0438 888 501 or email info@melbournepetdoors.com.au for further information.
Every pet is unique, and while most adapt to using a pet door quickly, others may need some time. The key is patience.
One helpful tip is to encourage your pet to use the pet door by placing them outside, with the only way back being through the pet door. Inside, pull the flap towards you to make it easy for them to come back in, using their favourite treats for encouragement.
If your pet doesn’t succeed at first, try ignoring them for 5 minutes while they remain outside before attempting again. With patience and consistency, most pets will soon learn to use the pet door.
Some dogs, in particular, may require a week or two to establish their relationship with the pet door.
You can request a quote for a pet door installation through various methods, including filling out the ‘Contact Us’ webform on our website, reaching out to us at info@melbournepetdoors.com.au or calling us at 0438 888 501.
To provide an accurate quote, we’ll need to know the type of surface you’d like the pet door installed into (e.g., glass, wood, or screen doors), as well as your pet’s breed. If you’re interested in a pet door for glass, please include the dimensions of the glass panel.